Airkit.ai eCommerce

FAQ from Airkit.ai eCommerce

What are AI Agents?

AI Agents are code-free autonomous AI agents specifically designed for eCommerce. They can handle tasks such as order status updates, returns and exchanges, order issues management, product information, and more.

How are AI Agents different from traditional FAQ chatbots?

AI Agents are more sophisticated and generate highly personalized resolutions through empathetic and human-like conversations. Unlike traditional FAQ chatbots, they require zero code to deploy and continuously learn from business policies and customer data.

I already have a helpdesk/ticketing system - how is this different?

Airkit.ai eCommerce is not a helpdesk. It is an AI Agent that resolves customer queries and can be integrated within your current helpdesk system. It interacts directly with customers and escalates action plans for your customer service team.

How does Airkit.ai work with my current set of tools and systems?

Airkit.ai eCommerce integrates with popular eCommerce and helpdesk systems. It communicates directly with your eCommerce platform and automation tools to quickly and effectively respond to customer questions.

What channels does the AI Agent work with?

The AI Agent works across any channel, including web chat, mobile, voice, and email, providing a fully-automated and seamless customer experience 24/7, 365 days a year.

Do I need to know how to code?

No, Airkit.ai eCommerce requires no coding knowledge to activate. Their team of AI experts will guide you through the setup process.

How long does it take to get started?

Initial setup and deployment is quick and easy. Connecting your data sources and documenting your business policies typically takes a couple of hours.

Does Airkit.ai provide CS agent assistance or fully autonomous AI Agents?

Airkit.ai eCommerce offers both options. In Co-Pilot mode, your customer service team can choose the next steps proposed by the AI Agent. In Auto-Pilot mode, the AI Agent acts autonomously to resolve customer issues.

How can we be confident that no confidential or private information would be exposed by the AI Agents?

Airkit.ai has developed industry-best guardrails to protect customer information. Authentication steps are required before accessing personal information.