Ping Parrot

FAQ from Ping Parrot

Can I train the chatbot even if I don't have a website?

Yes, you can add your own frequently asked questions (FAQ) into the chatbot's knowledge base and teach it to respond using the information you provide.

How do I add the chatbot to my website?

You will receive a unique URL which you can integrate into your website as a chat widget or directly link to it from your site.

Can I try a demo before I sign up?

Yes, there is a chatbot available on the website that you can test and see how it works.

What type of knowledge sources can I use to train the chatbot?

You can train the chatbot using your website and FAQ. It will crawl the pages of your site and learn from their content. For FAQ training, you can input your own questions and answers into the chatbot's knowledge base.

How long does it take to train the chatbot?

The time needed to train the chatbot depends on the amount of data given. More data means better answers but takes longer to train. However, you can start using the chatbot with some data and it will continuously improve.

What if I change the content on my website after training the chatbot? Will it be automatically retrained?

Currently, the chatbot doesn't refresh its training automatically with changes to your website. However, you can manually retrain it by selecting the pages you'd like it to relearn from and pressing the retrain button.

Is there a free plan available?

Yes, there is a free forever plan that allows you to create and train a chatbot with your own data.

Does it work even if my website is not in English?

Yes, the chatbot supports more than 80 languages, allowing you to train it in the language of your choice.

Can I customize the chatbot to match my brand?

Yes, you can customize the chat widget's colors, chatbot's name, avatar, welcome message, and question suggestions.

Do you save the conversations that the chatbot has with my website visitors?

Yes, all the messages exchanged between the chatbot and your website visitors are saved securely for analytics and performance enhancement purposes.

Can I embed my chatbot on multiple websites?

Yes, you can embed the chatbot on as many websites as you like without any additional cost.

Do you have an API for Ping Parrot?

Currently, the API is not available for public use, but it is being developed and will enable interaction with the chatbot programmatically.

What should I do if I need a custom integration or feature that isn't supported by Ping Parrot?

You can sign up as an enterprise customer and collaborate with the team to create a custom plan that meets your requirements.

Can I take over the conversation when needed?

Currently, manual takeover of conversations is not supported, but it is a feature being actively developed.