Sigma AI

FAQ from Sigma AI

What is Sigma AI?

Sigma AI is an AI platform that automates customer support for E-commerce brands. It can automatically reply, tag, and close customer tickets, resulting in exceptional customer experience and increased productivity.

What are the core features of Sigma AI?

The core features of Sigma AI include automated response drafting, 360-degree knowledge base, customized brand tonality, absolute writing style, Shopify integration, and Gorgias integration.

How does Sigma AI work?

Sigma AI analyzes customer queries and begins drafting a response. The response is displayed to the customer service representative who can review and send it to the customer. The AI also understands the brand tone and writing style to provide consistent responses.

Does Sigma AI integrate with help desk software?

Yes, Sigma AI integrates with help desk software to automatically create responses to customers' emails and chats.

Can Sigma AI provide accurate and reliable responses?

Yes, Sigma AI's 360-degree knowledge base ensures it understands the business and can provide accurate and reliable responses that align with the brand's information and image.

Does Sigma AI support Shopify integration?

Yes, Sigma AI automatically retrieves information from Shopify products, orders, customers, and pages. It can provide live prices and availability of product variants to customers.

Is Gorgias integration supported by Sigma AI?

Yes, Sigma AI comes with native integration to Gorgias. Support for other platforms, including Zendesk, is coming soon.

How can I contact Sigma AI?

You can drop a line by filling in your name, email, and phone number on the Contact Us page of the website.