Balto

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Introduction：: Real-Time Guidance Platform for Contact Centers

Added on：: 2025-01-13

Monthly Visitors：: 17.7K

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URL：: https://balto.ai

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Balto Product Information

What is Balto?

Balto is the #1 Real-Time Guidance Platform for Contact Centers powered by AI. It helps agents say the right thing on every call by providing real-time coaching, notetaking, and integrations within the CCaaS system.

How to use Balto?

To utilize Balto, agents and managers can access real-time guidance, coaching, and analytics directly on their screens. Set up alerts, score calls, and automate after-call work seamlessly through the platform.

Balto's Core Features

Real-Time Coaching
Automated Notetaking
Dynamic Prompts for Agents
Live Chat for Immediate Guidance
Integration with CCaaS Systems

Balto's Use Cases

#1 Guide agents with real-time prompts and notifications
#2 Enable managers to monitor, coach, and analyze data instantly
#3 Support Quality Assurance with real-time scoring and trend analysis

FAQ from Balto

How does Balto help agents during calls?: Balto assists agents by providing real-time guidance through dynamic prompts, automated notetaking, and live chat for immediate support from managers.

Can Balto integrate with different CCaaS systems?: Yes, Balto seamlessly integrates with over 60 softphones and major CCaaS and UCaaS systems to enhance agent workflows and deliver quick value.

Balto Company: Balto Company name: Balto .; More about Balto, Please visit the about us page(https://www.balto.ai/about-us/).

Balto Login: Balto Login Link: https://baltocloud.com/login

Balto Youtube: Balto Youtube Link: https://www.youtube.com/channel/UCxH76ba6JWMElLgofZgJ9-Q

Balto Linkedin: Balto Linkedin Link: https://www.linkedin.com/company/baltosoftware

Balto Twitter: Balto Twitter Link: https://twitter.com/balto_ai

Balto Reviews (0)

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Balto Analytic

Balto Website Traffic Analysis

Visit Over Time

Monthly Visits 17.7K

Avg.Visit Duration 46.99

Page per Visit 1.81

Bounce Rate 43%: Jan 2024-Apr 2025 All Traffic

Geography

Top 5 Regions

India 2646

Mexico 754

Australia 717

United States 7915

United Kingdom 1135: Jan 2024-Apr 2025 Desktop Only

Traffic Sources

Mail 13

Direct 6.2K

Search 9.4K

Social 801

Referrals 1.2K

PaidReferrals 107: Jan 2024-Apr 2025 Desktop Only

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