Unthread - AI Support in Slack Product Information
What is Unthread - AI Support in Slack?
Unthread is a support automation tool that helps companies provide customer support directly within Slack. It offers features such as tracking conversations in shared channels, managing emails in Slack, live in-app chat, AI-powered support automation, and integrations with existing tools.
How to use Unthread - AI Support in Slack?
To use Unthread, companies need to install the Unthread app in their Slack workspace. Once installed, they can track support conversations in shared channels, manage emails in Slack, engage in live chat with customers on their website, and automate support responses using AI. Unthread also integrates with various existing tools to streamline support workflows.
Unthread - AI Support in Slack's Core Features
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Track conversations in shared channels with customers
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Manage emails from an inbox in Slack
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Chat with customers live on your website through Slack
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Automate support responses and insights with AI
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Integration with existing tools
Unthread - AI Support in Slack's Use Cases
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#1
Fintech companies can use Unthread to increase transparency and reduce risk by communicating with customers instantly in Slack.
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#2
Infrastructure SaaS providers can provide top-tier support for critical customer infrastructure using Unthread.
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#3
HR Tech companies can stay on top of critical customer requests by managing tickets in Slack with Unthread.
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#4
Agencies can build closer relationships with their customers by using Unthread for direct communication.
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#5
Open-source projects can grow their communities by leveraging Unthread's Slack support workspace.
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#6
Productivity tools can gather faster feedback by creating shared channels with customers using Unthread.
FAQ from Unthread - AI Support in Slack
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What is Unthread?
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Unthread is a support automation tool that enables companies to provide customer support natively within Slack. It offers features like shared channel support, email management, live chat, and AI-powered automation.
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How do I use Unthread?
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To use Unthread, install the app in your Slack workspace. You can then track conversations in shared channels, manage emails, engage in live chat with customers, and automate support responses using AI.
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What are the core features of Unthread?
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Unthread's core features include tracking conversations in shared channels, managing emails in Slack, live in-app chat, AI-powered support automation, and integration with existing tools.
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What are some use cases for Unthread?
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Unthread can be used by fintech companies to increase transparency, infrastructure SaaS providers for top-tier support, HR Tech companies for managing critical customer requests, agencies for building closer relationships with customers, open-source projects for growing communities, and productivity tools for gathering feedback.
Unthread - AI Support in Slack Analytic
Unthread - AI Support in Slack Website Traffic Analysis
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Visit Over Time
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Monthly Visits
32.2K
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Avg.Visit Duration
19.7
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Page per Visit
1.69
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Bounce Rate
48%
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Jan 2024-Apr 2025 All Traffic
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Geography
Top 5 Regions
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India
2057
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Canada
6482
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Germany
1414
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Vietnam
1315
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United States
15090
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Jan 2024-Apr 2025 Desktop Only
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Traffic Sources
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Mail
22
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Direct
13.5K
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Search
11.8K
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Social
1.8K
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Referrals
2.9K
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PaidReferrals
2.2K
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Jan 2024-Apr 2025 Desktop Only
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Unthread - AI Support in Slack Launch embeds
Use website badges to drive support from your community for your Toolify Launch. They're easy to embed on your homepage or footer.
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