talksprout is a lightweight and cost-effective customer feedback collection platform that uses AI technology to automate the analysis of customer feedback for product improvement. Its main functionality is to gather feedback from customers through a customizable widget and provide insight-driven analysis for better decision-making.
To use talksprout, you need to follow these steps: 1. Gather Feedback: Drop the lightweight widget provided by talksprout into your website to start collecting feedback from customers in real-time. 2. Capture Mood and Thoughts: Use custom prompts to capture the mood and specific thoughts of your customers when they provide feedback. 3. Survey the Data: Explore the feedback data deeper using the GPT-powered chat functionality. Ask contextual questions to analyze feedback, find ways to fix issues, and draft user stories. 4. Act on Feedback: Utilize the insight-driven feedback to continuously improve your product and deliver a better user experience.
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