Question Base Product Information
What is Question Base?
Question Base is a tool that helps customer-facing teams improve operational efficiency by providing instant verified answers to their questions in Slack. Powered by AI, it acts as a single source of answers for customer support, sales, and customer success teams.
How to use Question Base?
To use Question Base, you need to add it to your company Slack workspace. Once added, you can select the Slack channels where you want Question Base to answer questions. Additionally, you can upload documents such as employee handbooks or sales playbooks to generate a list of questions and answers. Question Base uses AI to automatically detect and respond to questions posted in Slack, providing instant and verified answers.
Question Base's Core Features
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Instant answers to agents in Slack
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Human verified information
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Reduced dependencies on team leads or technical talent
Question Base's Use Cases
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#1
Question Base helps customer support teams by giving support agents instant answers to their questions, reducing their dependency on team leads and enabling them to close tickets faster.
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#2
For sales teams, Question Base provides all the technical and product knowledge they need to close deals without relying on technical talent. This empowers salespeople to have more meaningful conversations with potential customers.
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#3
In customer success, Question Base enables teams to standardize onboarding and upselling practices across the company by turning best practices into company-wide practice. This ensures consistent and effective customer onboarding and success.
FAQ from Question Base
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How accurate are the answers provided by Question Base?
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The accuracy of the answers generated by Question Base depends on the quality of the information provided to the tool. You can always edit and improve the generated answers to ensure accuracy.
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Can Question Base be used for any type of questions?
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Yes, Question Base can be used for any type of questions, whether they are related to development, sales, operations, or any other topic.
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How easy is it to adopt Question Base?
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Getting started with Question Base requires little to no onboarding. Once added to your Slack workspace, you can immediately start using it by asking questions as you normally would.
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What happens if Question Base can't answer a question?
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Question Base only responds to questions it has high certainty it can answer. If there is no suitable answer available, it will simply remain silent.
Question Base Analytic
Question Base Website Traffic Analysis
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Visit Over Time
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Monthly Visits
1.9K
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Avg.Visit Duration
26.91
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Page per Visit
1.41
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Bounce Rate
44%
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Jan 2024-Apr 2025 All Traffic
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Geography
Top 5 Regions
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Brazil
85
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France
469
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United States
1320
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Jan 2024-Apr 2025 Desktop Only
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Traffic Sources
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Mail
1
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Direct
465
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Search
938
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Social
319
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Referrals
135
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PaidReferrals
13
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Jan 2024-Apr 2025 Desktop Only
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Question Base Launch embeds
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