ioni.ai Product Information
What is ioni.ai?
ioni.ai is a personal AI chatbot solution for customer support. It automates and speeds up the work of customer support teams by using the latest AI technology to generate auto-responses. It offers features such as AI Assistant, AI Chatbot, AI Search, AI Widget Builder, Conversations Analytics, and Chatbot to Human transfer.
How to use ioni.ai?
To use ioni.ai, follow these steps:
1. Add data: Add HTML and text pages to the AI database.
2. Create AI assistant: Customize a personal chatbot that matches your brand voice and visual style.
3. Analyze conversations: Check and adjust the AI bot's answers. Add questions from support requests, review the answers, and make edits if needed.
The AI system will self-learn and automatically improve auto-responses.
ioni.ai's Core Features
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AI Assistant: Get draft replies or instruct the AI for extended answers.
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AI Chatbot: Automatically resolve typical customer inquiries with AI.
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AI Search: Provides genuine results for any queries.
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AI Widget Builder: Create a personalized AI Chatbot Widget with a few clicks.
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Conversations Analytics: Improve CSAT score by analyzing AI conversations with customers.
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Chatbot to Human: Transfer customers from AI chatbot to a human agent when needed.
ioni.ai's Use Cases
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#1
Replying for general non-specific questions: Standard inquiries can be answered quickly and accurately by the AI assistant.
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#2
Replying to user-specific questions: The AI tool retrieves relevant information about users, including support history and account details, to solve complex questions.
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#3
Replying for RAQs (Repeatedly Asked Questions): With auto-improvement of the AI database, ioni can answer difficult questions by finding context-related queries within the documentation or previous tickets.
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#4
Smooth newcomers onboarding: Automation of processes helps new customer support agents be productive from day one without extensive memorization of information.
FAQ from ioni.ai
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What is ioni.ai?
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ioni.ai is a personal AI chatbot solution for customer support that automates and speeds up the work of customer support teams using the latest AI technology.
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How can I use ioni.ai?
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To use ioni.ai, you need to add data to the AI database, create a personalized AI assistant, and analyze and adjust the AI bot's answers. The system will self-learn and improve auto-responses.
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What are the core features of ioni.ai?
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The core features of ioni.ai include AI Assistant, AI Chatbot, AI Search, AI Widget Builder, Conversations Analytics, and Chatbot to Human transfer.
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What are some use cases for ioni.ai?
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Some use cases for ioni.ai include replying to general non-specific questions, user-specific questions, RAQs, and streamlining newcomer onboarding in customer support.
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Is there pricing information available for ioni.ai?
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For pricing information, please reach out to the ioni.ai sales team.
ioni.ai Analytic
ioni.ai Website Traffic Analysis
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Visit Over Time
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Monthly Visits
3.6K
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Avg.Visit Duration
73.25
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Page per Visit
2.49
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Bounce Rate
37%
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Jan 2024-Apr 2025 All Traffic
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Geography
Top 5 Regions
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France
440
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Turkey
386
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Australia
611
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United States
1144
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United Kingdom
430
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Jan 2024-Apr 2025 Desktop Only
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Traffic Sources
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Mail
5
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Direct
1.6K
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Search
1.2K
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Social
169
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Referrals
612
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PaidReferrals
26
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Jan 2024-Apr 2025 Desktop Only
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ioni.ai Launch embeds
Use website badges to drive support from your community for your Toolify Launch. They're easy to embed on your homepage or footer.
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