FutureCraft

FAQ from FutureCraft

Why Choose a Subscription Over a Full-Time Designer?

Hiring a full-time senior designer can be costly, exceeding $100,000 annually, not including benefits. Plus, finding available top talent is a challenge. Our subscription model offers a cost-effective alternative. You only pay for what you need, with the flexibility to pause and resume your subscription based on your workload.

What's the Scope of Design Requests Covered?

While we cater to a wide range of design needs, there are a few areas we don’t specialize in, such as 3D modeling, complex packaging, extensive print design, and certain types of animated graphics. Our focus is on delivering high-quality digital design that makes an impact.

How Many Design Requests Can I Make?

As a subscriber, you can add unlimited design requests to your queue. We tackle them one at a time, ensuring each gets the attention it deserves.

What happens to active requests when my subscription ends?

If your subscription ends, so does the work on your current and future requests. To continue having your requests worked on, you can simply renew your subscription.

What's the Turnaround Time for Design Requests?

Most designs are ready within just two days. More complex projects may take a bit longer, but we always strive for efficiency.

Who Will Be Designing My Projects?

Get ready for a personalized experience! Our agency is led by the founder, ensuring direct and consistent communication. For specialized requests like animations or custom illustrations, we collaborate with expert partner designers.

How Does Pausing My Subscription Work?

We understand project flow varies. You can pause your subscription if you’re low on design needs. Your billing cycle freezes, and any remaining days can be used in the future, offering true flexibility.

What Design Tools Do We Use?

Our primary design tool is Figma, known for its versatility and collaborative features. We also use the majority of the Adobe Suite.

How Can You Submit Design Requests?

Once you have subscribed to a plan, you will be emailed a link to our "Trello". Here you can submit your design requests, link Google Docs or wireframes, or even send a brief.

What If I'm Not Satisfied with a Design?

Your satisfaction is our priority. We’ll revise and refine the design until it meets your expectations. We’re committed to ensuring you’re 100% satisfied with the final result.

What If I Only Have One Design Request?

No problem! Use our service for your single request and pause your subscription afterward. There’s no pressure to use up the entire month’s subscription at once.

Is AI doing the work that I request?

No, the work is always done by a human hand. However, we leverage AI in various ways to enhance our creative power, research, and deployment of high-quality code.

Can I Get a Refund?

Given the bespoke nature of our work and our commitment to quality, we do not offer refunds. However, we focus on ensuring your complete satisfaction with every design.

Is There a Limit to Revisions?

There’s no limit to the number of revisions. We work on your design until it perfectly aligns with your vision.

Can I Upgrade or Downgrade My Plan?

Absolutely! You can change your subscription level based on your current design needs.

How is this different than a Retainer Model?

Compared to a retainer model, the subscription model provides more value. It eliminates the risk of unused hours, and clients can maximize their investment by utilizing the service extensively during busy periods without incurring additional costs.

How Is Confidentiality Handled?

We take your privacy and confidentiality seriously. All projects are handled with the utmost discretion.

Ready to Craft the Future?

We’re confident that once you choose FutureCraft — you’ll never look back.