NorthPole.Direct

FAQ from NorthPole.Direct

Can I create letters for multiple children?

Of course! Feel free to generate as many personalized letters as you'd like for all the children in your life.

How is the letter personalized?

Our advanced AI system uses the details you provide about your child to craft a unique and heartfelt message from Santa, ensuring each letter feels special and one-of-a-kind.

Is this the USPS Letter From Santa program?

No. NorthPole.Direct is not affiliated with USPS Operation Santa Program. We are an independent platform designed to bring a touch of North Pole magic to families worldwide. For Operation Santa, please visit the USPS site here.

Is there a limit to how many times I can use this service?

No limits! Feel free to come back and create letters as often as you'd like.

How long does it take for the mailed letter to arrive?

Letters will be mailed within your chosen window, to arrive in time for the holiday of your choice.

Can I edit the letter after it's generated?

You have the option to customize the appearance of the letter before you print or mail it. More detailed changes can be applied by editing the PDF directly.

Do I need any special paper or ink to print the letter at home?

Not at all! Our letters are optimized for all standard home printers. However, if you'd like to enhance the experience, you can use festive or parchment paper.